Medical Disclaimer

1. Informational purposes only

All content on this website — including pages about surgical procedures, hormone therapy, recovery timelines, eligibility criteria and pricing — is provided for general information and education only. It is not medical advice, and it is not a diagnosis, a treatment recommendation or a substitute for a consultation with a qualified physician.

2. No doctor–patient relationship

Reading this website, sending us a message via WhatsApp, e-mail or the contact form, or receiving a preliminary assessment or quote from our coordinators does not create a doctor–patient relationship. Such a relationship is established only through an in-person (or formally arranged remote) consultation, examination and acceptance by a licensed physician at one of our partner institutions.

3. We are a coordination agency, not a healthcare provider

Hetzner Health (Hetzner Health Medical Travel Ltd.) is a medical travel coordination agency. We do not employ surgeons, prescribe medication or provide medical care. All medical services are delivered by independent, licensed surgeons, physicians and accredited hospitals in Türkiye, who bear sole clinical responsibility for diagnosis, treatment and outcomes.

4. Always consult a qualified physician

Never disregard, delay or discontinue professional medical advice or treatment because of something you have read on this website. Decisions about gender-affirming surgery and hormone therapy must always be made together with qualified medical professionals who know your individual history.

5. Emergencies

This website and our communication channels are not monitored 24/7 and must never be used in an emergency. If you are experiencing a medical emergency, call your local emergency number immediately — 112 in Türkiye and throughout the EU, 911 in the US and Canada, 999 in the UK.

6. Individual results vary

Surgical and hormonal outcomes differ from person to person and depend on anatomy, health status, healing characteristics and adherence to aftercare. Nothing on this site is a guarantee of any particular result. Recovery periods given are typical ranges, not promises. Any before/after imagery published on this site shows the actual result of the individual patient pictured, with their consent, and is illustrative only — it is not a commitment that your result will be similar.

7. Prices are estimates

Any prices, price ranges or package descriptions on this website or in preliminary correspondence are indicative estimates only. They are not binding offers. A final, binding quote can only follow an individual assessment by the treating surgical team.

8. Risks and complications

All surgery and all hormone therapy carry risks. Risk information on this website is general and not exhaustive. Your individual risks will be discussed with you by the treating physician during consultation and as part of the formal informed-consent process before any treatment.

9. Currency of content

Medical knowledge evolves. We review our medical content through the Hetzner Health Medical Board and show a "last updated" date on each treatment page, but we cannot guarantee that every page reflects the most recent research at any given moment.

10. External links and embedded content

Links to third-party websites and embedded third-party content are provided for convenience. We do not control and are not responsible for their content, accuracy or practices.

11. Limitation of liability

To the fullest extent permitted by law, Hetzner Health Medical Travel Ltd. accepts no liability for any loss or damage arising from reliance on the information on this website. See also our Terms of Use, Privacy Policy and Cookie Policy.

Contact

Questions about this disclaimer: [email protected] · Teşvikiye Caddesi No: 12/4, Nişantaşı, Şişli, Istanbul, Türkiye.